Help Center

If you need help with gameplay, tools, or account-free browser usage, this page is the fastest place to start. We keep support instructions concise so you can solve issues and return to mining quickly.

Quick Troubleshooting

• Game not loading: refresh once, then clear cache and disable heavy extensions.
• Progress not visible: avoid private/incognito mode and keep the same browser profile.
• Lag or frame drops: close high-memory tabs and reduce background video playback.
• Mobile stutter: switch to a stable network and keep battery saver off during long sessions.

Code Tracker and Calculator Help

The code tracker stores your checkbox selections in local browser storage. If your selections disappear, verify that local storage is enabled and that you did not clear site data. The mining calculator is estimate based: output changes with your power, hit speed, capacity, sell multiplier, and downtime.

Compatibility

PickaxeSimulator works best on current Chrome, Edge, Safari, and Firefox versions. On older browsers, some UI behaviors may degrade. If you report a bug, include browser version, device model, and a short screen recording when possible.

Contact Support

General support: [email protected]

Bug reports: [email protected]

Average first response time: within 24 hours on weekdays.

Escalation Path

If an issue is account-related, payment-related, or policy-related, include your previous ticket reference in the subject line. We route unresolved technical cases to engineering review after initial triage.

Last updated: February 26, 2026